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Hayes Pump Inc. stands out as a trusted distributor for pump parts and servicing, filling a critical gap left by some pump manufacturers who often overlook the importance of customer service. While durable goods manufacturers may not always prioritize after-sales support, Hayes Pump ensures that its customers receive exceptional service. Our commitment to quality extends to providing premium pump parts and efficient servicing, ensuring that municipal, industrial, and commercial customers’ needs are met with ease and reliability.
At Hayes Pump, we don’t merely act as intermediaries between manufacturers and clients. Instead, our unique role as a pump parts supplier for major pump manufacturers allows us to boost their sales and educate customers on the most suitable products for their applications. By staying in constant contact with customers, we’re able to track market trends and provide ongoing support for the products we distribute. As the leading and longest-standing pump distributor in the Northeast, Hayes Pump serves as the eyes and ears of the pump industry in the region.
Our dedication to excellence is evident in our factory-trained technicians, who specialize in servicing pumps from top-tier manufacturers like ITT Goulds, Sandpiper, Viking, and Gorman Rupp. Hayes Pump is proud to hold an official certification as an authorized service provider for ITT Goulds across the Northeast. Our skilled technicians are equipped to help customers select the right ITT Goulds pump parts and manage any repairs or servicing needs.
For ITT Goulds products, Hayes Pump offers a comprehensive range of services:
- Complete kits for pump maintenance and repair.
- Field servicing and in-house pump rebuilding.
- Maintenance programs designed to enhance reliability.
- Replacement parts including bearings, impellers, seals, shafts, sleeves, and stuffing boxes.
We also provide advanced pump control systems, such as equipment health monitoring, wireless predictive maintenance, and variable speed drive (VSD) systems. Hayes Pump offers three tiers of maintenance for ITT Goulds products, ranging from basic upkeep to complete optimization of pump systems.
When it comes to Sandpiper pumps, Hayes Pump distributes both full kits and individual pump parts. Sandpiper provides valuable resources, including educational videos and a mobile app, empowering pump operators to maintain their equipment effectively. The app simplifies tasks such as checking chemical compatibility, accessing pump specifications, and tracking maintenance logs. A quick scan of the QR code on the pump's nameplate grants instant access to relevant information.
For Viking pumps, Hayes Pump ensures reliability by offering genuine gear reducers, motors, strainers, and other essential parts. Viking’s parts kits enable seamless maintenance and repair, minimizing downtime and reducing costs. Additionally, Hayes Pump stocks a wide range of motors and gear reducers from Viking, offering energy-efficient options at competitive prices. Viking’s library of repair videos further aids in the upkeep of their pumps.
Older pumps often pose challenges when spare parts are no longer available. Hayes Pump addresses this issue through a partnership with ITT’s ProCast® program, which facilitates the creation of custom-made pump parts. Using advanced technologies like 3D printing and CAD modeling, Hayes can produce replacement parts that match or exceed original equipment manufacturer (OEM) standards, extending the life of aging pumping systems.
Our repair facility is independently audited to uphold the highest industry standards, ensuring that every piece of equipment receives top-notch care. Whether in the field or in-house, Hayes Pump’s factory-trained technicians possess the expertise to handle repairs for any pump manufacturer we represent. Contact Hayes Pump today to learn more about our unparalleled commitment to pump parts and service.
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